Mental Health (MH) Access and Pathways Report

The OEPCP is pleased to present the Mental Health (MH) Access and Pathways project report. The MH Access and Pathways project employed Human Centred Design methodologies – in particular the development of client personas and client journey mapping  – to better define and understand the experience of clients accessing, entering and using the mental health system in the Inner and Outer Eastern Melbourne areas.

The report contains a series of journey maps which represent the journey for each of the four client personas developed for the purposes of this project. These maps include a summary of key findings and moments that matter for each client.

Three themes were identified as being critical to the lived experience:

  • Trust
  • Choice and control
  • Communication

The report includes a set of recommendations that aim to provide organisations with some guidance as to how to strengthen the elements of trust, choice and control and communication, including a checklist for providers.

If you would like to receive an electronic copy of the report please contact: [email protected]