AOD system improvement

This page is for agencies involved in the “Strengthening the AOD Service System for Improved Client Experience” project. Contact: Jean Crewe – [email protected] / 9879 8385

CONTENTS

About the project

Who is involved

Priority Area 1: Care and Recovery Coordination 

Clients with a lived experience

About the project

The OEPCP is working with Eastern Melbourne AOD agencies to identify opportunities to implement changes that will improve the local service system. In order to gain a greater understanding of the existing challenges with the system and to identify opportunities for improvement, AOD services in the region were invited to participate in a stakeholder consultation.

On May 23rd, a stakeholder workshop was held to use findings from the stakeholder consultation to identify agreed priority areas for change.  Stakeholders at the workshop agreed on the following 4 areas:

  1. Care and recovery coordination
  2. Service awareness and access
  3. Workforce
  4. Information sharing and discharge planning

Who is involved

AOD Service Providers: Access Health and Community, Anglicare, ACSO, EACH, Eastern Health/Turning Point, Inspiro, Link Health and Community, SHARC and Salvocare Eastern.

Priority Area 1: Care and Recovery Coordination

Managers of the two Eastern AOD consortias have agreed that Care and Recovery Coordination will be the first priority area for agencies to work together on improving. The OEPCP will be coordinating a series of action orientated workshops to progress this work. The workshops will use a ‘Plan, Do, Study, Act’ quality improvement approach.

For all workshop summaries, resources and tools go to the resources folder

Priority Area 2: Information Sharing & Discharge Planning

Clients with a lived experience

Throughout the project we will be engaging those with a lived experience. To date we have consulted with the Eastern Dual Diagnosis Consumer Advisory Committee, hosted a consumer workshop and conducted a number of phone interviews.

For a copy of the client consultation summary go to the resources folder.