AOD system improvement
This page is for agencies involved in the “Strengthening the AOD Service System for Improved Client Experience” project. Contact: Jean Crewe – [email protected] / 9879 8385
About the project
The OEPCP is working with state-funded AOD agencies in the Inner East and Outer East of Melbourne, to identify opportunities to implement changes that will improve the local service system. In order to gain a greater understanding of the existing challenges with the system and to identify opportunities for improvement, AOD services in the region were invited to participate in a stakeholder consultation.
On May 23rd 2018, a workshop was held to use findings from a stakeholder consultation to identify agreed priority areas for change. Stakeholders at the workshop agreed on the following 4 areas:
- Care and recovery coordination
- Service awareness and access
- Information sharing and discharge planning
Who is involved
Priority Area 1: Care and Recovery Coordination (CRC)
From September 2018-March 2019, the OEPCP coordinated a series of action orientated workshops to develop a best practice model for CRC in the region.
For workshop summaries, resources and tools go to the resources folder
Priority Area 2: Information Sharing & Discharge Planning (IS & DP)
In April 2019, workshops commenced under the priority area of IS & DP.
For workshops summaries and resources go to the resources folder.
Clients with a lived experience
Throughout the project we will be engaging those with a lived experience. To date we have consulted with the Eastern Dual Diagnosis Consumer Advisory Committee, hosted a consumer workshop and conducted a number of phone interviews.
For a copy of the client consultation summary go to the resources folder.