AOD system improvement

This page is for agencies involved in the “Strengthening the AOD Service System for Improved Client Experience” project. Contact: Jean Crewe – [email protected] / 9879 8385


About the project

Who is involved

Priority Areas 

Clients with a lived experience

Evaluation Framework – Coming Soon

About the project

The OEPCP is working with state-funded AOD agencies in the Inner East and Outer East of Melbourne, to identify opportunities to implement changes that will improve the local service system. In order to gain a greater understanding of the existing challenges with the system and to identify opportunities for improvement, AOD services in the region were invited to participate in a stakeholder consultation.

On May 23rd 2018, a workshop was held to use findings from a stakeholder consultation to identify agreed priority areas for change.  Stakeholders at the workshop agreed on the following 4 areas:

  1. Care and recovery coordination
  2. Service awareness and access
  3. Workforce
  4. Information sharing and discharge planning

Who is involved

State-funded AOD Service Providers: Access Health and Community, Anglicare, ACSO, EACH, Eastern Health/Turning Point, Inspiro, SHARC and Salvocare Eastern.

Priority Area 1: Care and Recovery Coordination (CRC)

From September 2018-March 2019,  the OEPCP coordinated a series of action orientated workshops to develop a best practice model for CRC in the region.

For workshop summaries, resources and tools go to the resources folder

Priority Area 2: Information Sharing & Discharge Planning (IS & DP)

In April 2019, workshops commenced under the priority area of IS & DP.

For workshops summaries and resources go to the resources folder.

Clients with a lived experience

Throughout the project we will be engaging those with a lived experience. To date we have consulted with the Eastern Dual Diagnosis Consumer Advisory Committee, hosted a consumer workshop and conducted a number of phone interviews.

For a copy of the client consultation summary go to the resources folder.